Spotify Plans Future Conversational AI Interface

July 31, 2025

🔊 Sound Check

  • Spotify planning future conversational AI interface

  • Nice acquires Cognigy to boost AI-driven CX

  • Telnyx expands Voice AI toolset

  • AI voice ordering reshapes restaurant ops

Read time: 4 minutes

🔥 Hot Mic

Big moves, deep dives, and standout stories

Spotify is planning a more interactive, conversational AI interface — one that goes beyond basic voice commands to support natural, freeform requests. The idea builds on its existing AI DJ feature and insights shared during its Q2 2025 earnings call.

Executives noted that users are already speaking to Spotify in plain English, and that voice input is quickly becoming a valuable dataset — linking phrases to song behavior in a way that mimics “people who liked this also liked that” logic. The company expects to expand these capabilities to create more dynamic user experiences.

Key points:
• Spotify says conversational AI is part of its product roadmap
• Voice requests are generating valuable new behavioral data
• The company expects more natural, interactive experiences
• No product launch yet — plans are still emerging

Takeaway:
Spotify hasn’t released a full conversational interface yet, but it’s laying the groundwork. Expect future voice experiences to feel less like commands and more like conversations.

Nice, a leader in customer experience software, is acquiring Cognigy, a conversational AI startup used by brands like Mercedes-Benz and Nestlé. The acquisition enhances Nice’s AI-first CX platform with multilingual, omnichannel automation capabilities.

The contact center AI market is projected to hit $7.1B by 2030, and Cognigy expects 80% ARR growth next year.

Key points:
• $955M acquisition to strengthen AI-driven CX
• Cognigy agents support 100+ languages
• Forecasted 80% ARR growth in 2026
• CX AI market growing rapidly

Takeaway:
Nice is doubling down on automation and multilingual support to meet global CX demands and remain competitive in a booming market.

Telnyx has rolled out major upgrades to its conversational AI stack, aimed at developers building production-grade Voice AI. New features include Azure Neural HD voices, noise suppression, direct MCP integration, embeddable widgets, and versioning tools.

Key points:
• HD neural TTS voices via Microsoft Azure
• Built-in noise suppression for clearer output
• Direct integration with MCP servers
• Embeddable AI agent widgets for websites

Takeaway:
Telnyx is making it easier to launch and iterate on US-focused Voice AI with high-quality audio and simplified developer workflows.

Restaurants are rapidly adopting AI voice systems to handle tasks like taking orders and answering FAQs. This reduces staff burden and boosts operational efficiency, especially during peak hours.

Key points:
• Frees up staff for more complex tasks
• Improves order accuracy and speed
• Positive impact on customer experience
• Adoption expanding across the industry

Takeaway:
Voice AI is becoming essential infrastructure for restaurants seeking to streamline operations without sacrificing service quality.

🎙️ Mic Drop

What else is making noise in Voice AI

• SuperDial raises $15M to scale its voice-first platform for healthcare
(mobihealthnews.com)

• SoundHound promotes Polaris as a multilingual engine for devices and verticals
(tradingview.com)

• Conversational AI boosts bank retention and digital loyalty
(pymnts.com)

• US platforms to lead booming Voice AI infrastructure market
(openpr.com)

• FundedNext launches 'Fundee' voice AI for multilingual prop trading operations
(streetinsider.com)

• involve.me launches voice agent for building marketing funnels
(manilatimes.net)

• KFC UAE adds Arabic+English drive-thru AI with Sodaclick + Intel
(retailtechinnovationhub.com)

• Sawt raises $1M to grow voice AI across MENA
(cairoscene.com)

• MySize debuts NaizGPT for retail sizing data via AI conversation
(finance.yahoo.com)

• Open-source TTS alternative: Guide to deploying Dia-1.6B locally
(vocal.media)

• Analyst: Voice AI will reshape CX and business ops
(nojitter.com)

• Sam Altman predicts AI agents will replace all human support
(cxtoday.com)