RingCentral Launches AIR Pro AI Agent Platform

March 10, 2026

🔊 Soundcheck

  • Voice-first AI agents, built in minutes.

  • Industrial voice AI slashes errors 70%

  • IBM embeds Deepgram voice AI into watsonx Orchestrate

Read time: 3 minutes

🔥 Hot Mic

Big moves, deep dives, and standout stories.

RingCentral launches AIR Pro, a no‑code platform to build and deploy autonomous, omnichannel voice AI agents swiftly.

RingCentral has unveiled AIR Pro, a voice‑first, omnichannel AI platform that lets anyone build and deploy autonomous AI agents in minutes using natural language. Embedded in their business communications and contact center ecosystem, AIR Pro features a no‑code Studio where users define workflows, integrate systems, and configure multi‑step actions. It handles intent recognition, authentication, multilingual switching, and seamless task execution across voice and digital channels.

Key Points:

  • Voice‑first AI agents built and launched in minutes via no‑code Studio

  • Agents autonomously reason, authenticate, and execute multi‑step actions

  • Supports omnichannel interactions including voice and digital channels

  • Includes real‑time multilingual switching mid‑conversation

Takeaway: AIR Pro marks RingCentral’s leap into accessible, agentic voice AI—platformizing automation so businesses can craft autonomous, multilingual customer agents at scale without engineering overhead.

Cerence and Vivoka launch embedded, multilingual voice AI reducing operational errors by up to 70% in noisy industrial settings.

Cerence and Vivoka have deepened their strategic partnership to introduce a fully embedded, multilingual voice AI tailored for industrial environments. It blends Cerence’s neural conversational AI with Vivoka’s VDK 6 microservices platform, optimized for logistics and field work. The system remains robust in noisy, fast-paced, and low-connectivity conditions, cutting operational errors substantially. Generative AI tools, audio optimization, accent resilience, and contextual orchestration make the solution agile and scalable.

Key Points:

  • Embedded multilingual voice AI built for logistics and field services

  • Combines Cerence conversational AI with Vivoka’s VDK 6 platform

  • Generative AI tools accelerate voice application development

  • Reduces operational errors by up to 70% in real-world use

Takeaway: This collaboration marks a notable leap in delivering reliable, embedded voice AI capable of handling noisy, accented, and high-pressure industrial workflows—demonstrating meaningful safety and efficiency gains.

IBM integrates Deepgram’s speech APIs into watsonx Orchestrate for enterprise voice AI automation.

IBM has teamed up with Deepgram to embed advanced speech-to-text and text-to-speech into its watsonx Orchestrate platform. This makes Deepgram the first official voice partner for IBM’s AI orchestration suite. The move enables enterprises to build voice-enabled workflows and digital agents that understand natural speech. The Deepgram integration tackles real-world challenges like background noise, diverse accents, and conversational speech. It supports regional dialects and custom tuning, bringing accuracy, low latency, and scalability into enterprise voice AI operations. The collaboration opens doors across industries—healthcare, finance, customer service—where fast, accurate transcription and voice-driven automation are critical. It also broadens IBM’s open AI ecosystem while giving Deepgram exposure to IBM’s global client base.

Key Points:

  • Deepgram becomes IBM’s first official voice AI partner

  • Speech-to-text and text-to-speech embedded in watsonx Orchestrate

  • Handles noise, accents, broad dialect support including Arabic and Indian variants

  • Empowers voice-enabled agents for enterprise automation

Takeaway: The integration of Deepgram’s voice AI into watsonx Orchestrate marks a significant leap, turning conversational interfaces into a practical, enterprise-grade interface—fast, accurate, and ready for real-world complexity.

🎙️ Mic Drop

What else is making noise in voice AI.

Google will auto-add AI voice-overs to advertisers' videos, raising quality and workflow questions for campaign managers. (ppc.land)

Automatic AI voice narration coming to Performance Max ads by default, with opt-out available until March 20, 2026. (searchengineland.com)

Voice-powered clinical automation forecast to become a major market driver as EHR documentation enters a new AI-enabled era. (openpr.com)

Deloitte's strategic partnership with ElevenLabs elevates conversational AI in enterprise CX transformations. (business-review.eu)

Intron Sahara-v2 aims for true African representation with 40,000 voices, 500 accents, and 24 new languages available. (africa.com)

New platform targets persistent misrecognition of African voices, seeking to make voice AI genuinely useful for local users. (itnewsafrica.com)

Work AI Voice Recorder offers mobile, long-battery solution for automated voice note-taking and quick transcription. (forbes.com)

Dymesty AI Glasses deliver screenless voice interfaces, instant translation, and seamless recording for hands-free productivity. (ocnjdaily.com)

AlphaMetricx launches new conversational AI features for reputation and comms professionals. (martechcube.com)

AI TTS technology preserves Manx, exemplifying voice AI’s critical role in language revitalization. (techxplore.com)

Thinkrr.ai strengthens leadership and aims to capitalize on expanding market for actionable, automated voice AI. (markets.businessinsider.com)